Shipping Information

Shipping usually takes between 1-21 business days. Depending on the destination country.

Shipping to Austria is € 7.00. For Germany, shipping is a flat rate of € 9.00. In all other countries we charge € 15.00.

Orders are shipped with Fedex, DHL, Hermes, Deutsche Post or Österreichische Post.

Orders are shipped and delivered to a valid postal address only on business days (Monday to Friday, excluding holidays).

Tracking information will be emailed when the goods are shipped.

Return Information

If you wish to return an item, you must notify Conny Lashes within thirty (30) days of delivery of the order.

To be eligible for a return, items must be unopened, unused and in the same condition that you received them.

Once the returned items have been received and inspected, you will be reimbursed for the return approved items. Shipping and handling costs are non-refundable. Please allow 4 weeks for the refund to be processed.

To arrange a return, please contact us at

Payment Information

With us you have the following payment options:

- PayPal

- Credit card (Visa, MasterCard, Amex)

- Klarna

- Google Pay

- Shop Pay

- Apple Pay

- ideal

- eps transfer

- Bank contact

Yes to 100%. We only work with well-known and well-known payment service providers. Furthermore, we have secure SSL encryption.

SSL stands for Secure Sockets Layer and describes a method of encrypting the data traffic between a browser and a website so that no hacker can read or change the data.

General information

You can order from us with or without a customer account.

As long as this has not yet been sent, it can be changed.

You can cancel your order as long as it hasn't shipped yet.

Do you have further questions?

If you have any further questions or concerns, please do not hesitate to contact us.

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